Head of Delivery

Job description

Do you enjoy working closely with international start-up companies and organizations?

Do you draw satisfaction from delivering value and influencing the delivery process?

Would you rather shape the responsibilities and structures around you instead of being told what to do?

Do you prefer to “win” as a team as opposed to being a lone wolf?

If so, we might have an interesting opportunity for you. We are looking for a Head of Delivery who could work smoothly with our team and help us shape our delivery process in order to satisfy both our customers and developers.

Challenges to tackle:

  • Creating, planning and implementing a strategy for delivering a meaningful software to our clients

  • Ensuring clients satisfaction (NPS) and delivering the expected business value (with the support of our Development, Engineering and Sales teams)

  • Setting standards for quality of service delivery

  • Building long-lasting relationships with our clients

  • Involvement into a pre-sale process with onboarding potential customers

  • Building and overseeing processes of software delivery in Agile methodologies

  • Personnel allocation together with Engineering, Recruitment and Operations teams

  • For a short period of time, working as a Project Manager in some of our projects to get to know our team, clients and processes from the bottom up

What do we expect:

  • 5-6 years of experience in working with multiple foreign IT startups

  • Fluent communication in English (written and spoken at least C1 level)

  • Strong negotiation skills and proven experience in managing stakeholder expectations

  • Great understanding of expected business value in startup environment

  • Proven experience in building and managing software delivery processes

  • People management skills and a sense of leadership

  • A solution-focused approach and attention to detail

  • Great self-organization skills and a sense of ownership

What do you get by joining us?

Ragnarson was founded in 2006 as a web development agency. In 2019, we started investing in early-stage impact-driven startups. We act as a software agency and angel investor, investing and co-creating products with founders.

Our focus on projects fighting climate change and socio-economic inequalities is what makes us stand out from the crowd. We count and rely on mature individuals with broad interests. They get access to all crucial information within the company and based on it they make important decisions.

If you like to create structures, processes and pick relevant tools for the job, you will have a great chance to influence how things are being done at Ragnarson.

We're a fast-growing company, in 2022 we grew by over 80%, so if you stand up to a challenge - you can definitely be properly rewarded for that.

We also offer:

  • 100% remote work (or from our office in Łódź)

  • Salary level: 22 000 - 25 000 PLN net on B2B contract

  • Direct collaboration with founders

  • Various benefits (MacBook, co-funding of healthcare packages, sports activities, co-work space, English classes, learning budget, etc.)

Job requirements

Get to know us during our recruitment process:

I stage - an introductory call with our recruitment team

II stage - a call with our strategic advisor in which we'll check relevant skills, we always provide comprehensive feedback whether the candidate remains in our process or not
III stage - 1-on-1 conversations with various people from the team - cultural fit